Refund Policy

Refund Eligibility

• Refunds will not be processed if incorrect game details are provided by the user.

Valid Reasons for Refunds

• Unauthorized transactions.
• Technical issues resulting in non-delivery of in-game items.
• Other verifiable system errors.

Refund Process

Users must submit refund requests via our official support email: support@topuphub.in

• Order number
• Date of purchase
• Detailed explanation of the issue

Refund Approval

• All refunds are subject to verification and approval.
• Requests beyond the refund window or found to be invalid may be rejected.

Refund Methods

• Approved refunds are processed via topuphub wallet or the original payment method.
• Alternative refund methods may be considered in special cases.

Wallet Refund Policy

• Money added to the Topuphub Wallet cannot be withdrawn or transferred to any bank account.
• Any refund credited to the Topuphub Wallet from an order is also non-withdrawable and cannot be transferred to a bank account.
• Wallet balance can only be used for eligible purchases and services available on Topuphub.

Non-Refundable Items

Certain in-game items or services may be non-refundable. Please review product details carefully before purchase.

Chargebacks

Users are advised to contact Topuphub support before initiating chargebacks. Chargebacks may result in account suspension.

Last updated: 20 July 2026